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I ordered supplies online and after 4 weeks there was no confirmation, no order arrived, and no reply to emails or phone messages. Had to contact PayPal to report consumer fraud and get my money back. Stay away from this company.

I can't recommend this business as it doesn't even seem to be operating anymore. Never received my order, a confirmation, a shipping notification, or any sort of response from them. After waiting for over a month for my pellets and sending several emails and Facebook messages, I requested a refund from Paypal. Avoid buying from them.

Ordered pellets. Order never arrived.

Placed an order no confirmation order never came. No answer from contacting. Will be reporting.

No response to emails, no shipment. I've created a dispute with Paypal. Wish I read reviews here before ordering about how unhappy people are - this company is very disappointing.

I paid over $50 for 2 lb of Axolotl pellets and have tried every way of contacting this company to ask about it. I cannot get in contact with them at all and have had no response. It is being almost 3 weeks if not more, and nothing. I don't recommend this company as every company should have at least an approximate date of delivery for their products. I didn't know that they were behind on emails until I went to email them myself and there is still no explanation as to when or why it is taking so long to receive something. I I'm hoping that I can still get a refund through PayPal and that it is not being too long as I feel as though this is not professional and it's quite ridiculous that I don't even have any acknowledgment that payment has been received and that I will be given what I ordered. I absolutely do not recommend this company at this time due to the inability to actually contact the company and the fact that they have nothing set in place that actually lets you know that you're not being scammed. I will change this if somebody contact me, or I get my product that I ordered.

This so called company is a joke. I’ve never been so unhappy with service in my life. I placed an order over 6 weeks ago, sent multiple emails, and messaged them on messenger. They lied to me saying that my order had been delivered to my closest post office, and I checked with EVERY post office in town. I’ve contacted the Better Business Bureau. The people running this business should be ashamed of themselves.

After more than 7 weeks, 4 emails & 1 messenger email, zero response, zero product. I ordered the brine shrimp eggs and nothing, nathan, nada. No correspondence, no brine shrimp eggs, no refund. If I could leave a zero star rating I would. Thanks for nothing. I can't say I didn't give you more than enough opportunity to respond even though your website gives the disclaimer that email responses may be delayed.