Shipping Guarantees & Policies

At this time we are only sending Axolotls on a Monday/Tuesday shipment based on location. We are currently suspending shipments of Axolotls with Canada Post and seeking services from Reptile Express and Reptile Runner. DOA conditions and coverage will continue to apply despite the change in courier. Subject to change without notice. please contact us with any further questions or concerns. Signature upon delivery has been suspended by courier. 

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From one animal lover to another, we understand the thought of shipping your pet could be a little frightening. For this reason, we have conducted plenty of research and have discussed with many enthusiasts to find the safest shipping method. We guarantee the LIVE arrival of your pet Axolotl (and other animals for sale) or your money back. *conditions apply*. Shipping costs will depend on location, please contact us with your postal code for an accurate quote. 

All sales are final. Refunds will only be issued if you have purchased a product we currently do not have in stock or if your claim meets our DOA policy. 

When placing an order, ensure the address you submit is written correctly and in full. We will cut and paste the address on the package exactly how we receive it. We are not responsible for any addresses that were submitted incorrectly. If the package is returned to us because the address you provided is not correct then you must pay for the return postage (a charge the courier charges us for the address not being correct), and the shipping cost for the item to be sent out to you again. If free shipping was originally offered you must now pay the shipping fee. You will not receive the package until the fees are paid in full and payment is cleared. Bottom line: PLEASE double-check the address. 

We will insure up to CAD $100 (One Hundred Dollars) of any packages lost in transit plus the shipping fees for registered packages (all registered packages come with a tracking number) free of charge. By request of the customer, the package insurance coverage can be increased to a higher value. The customer may also register a package that is otherwise not registered (anything with free shipping or travelling outside of Canada). Additional coverage is only done upon request from the customer. A small fee may apply.  

Axolotls are shipped using a courier. Shipments can only be sent out Monday through Wednesday to avoid them from being held in a facility over the weekend due to courier delays. You may request to send the package out on a day that is not between Monday through Wednesday. Note this will void our DOA policy. When the package arrives the courier will bring the package directly to your door for you to sign. If by chance you miss the courier, the package will be brought back to the closest Canada Post office for you to pick up. You must then pick up the package with a valid piece of government ID. Please do your due diligence and check with your local bylaw if registering your pet Axolotl is required.

On the occasion of  DOA (Dead On Arrival), the cost of the deceased Axolotls up to $100 (One Hundred Dollars) will be replaced. Shipping charges will not be refunded. By request of the customer only, a higher insurance plan can be provided. A small fee may apply. On the occasion of DOA, you must contact us within the first hour of arrival (delivery confirmation time) with pictures or videos verifying the Axolotl is deceased. We may not be available to reply instantly but as long as the email, voicemail, or text message timestamp is within the first hour of your delivery confirmation time you are covered. Someone must be available to sign for the package on the first delivery attempt. Failure to sign for the package on the first attempt, modified the shipping method (by request of the customer), and shipments that are not next-day or second-day delivery will result in a avoid guarantee.